An overall e-platform for accessing government services was
shaped, and an all-weather government service model was released. Recently,
Sichuan Province issued the Special Action Plan for Sichuan Province to Push
for "One E-platform for Accessing Government Services"("the
Action Plan"), aiming to solve problems like inconsistency of government
service standards, defective platform functions, inadequate data sharing, and
inconvenience in accessing government services.
It is among the multiple measures of Sichuan Province in deepening
the reform of delegating power, streamlining administration and optimizing
government services to improve business environment. The comprehensive
implementation of the "e-platform" has replaced the previous off-line
visit with on-line visit in accessing government services, making enterprises
and the people become the supervisors, drivers, and beneficiaries of the
reform.
12 Specific Measures in Deepening "Internet + Government
Services"
In order to further strengthen "internet + government
services", the Action Plan comes with 12 specific measures, including:
expanding the width and depth of on-line government services, making
breakthroughs in cross-departmental coordinated review and approval and
coordinated handling of matters subject to examination and approval, building
an overall portal of "e-platform", and shaping a mobile service brand
in Sichuan.
"Before we formulated the Action Plan, we made surveys in
Chengdu, Deyang, Ya'an, and other places. Meanwhile, we benchmarked the current
platform building and progress of Sichuan Province against national online
government service capability evaluation index and the practices of the top 5
provinces (autonomous regions, municipalities) countrywide in terms of
"e-platform", and combed through problems in Sichuan Province.
According to relevant responsible person of the E-government Department of the
General Office of Sichuan Provincial Government, "e-platform" means
that enterprises and the people can access all off-line and on-line government
services via one network platform with one visit, and realize "affairs
handling in one time".
The problem-oriented Action Plan focuses on difficulties, pain
points, and obstacles when the people and enterprises seek to access government
services. By reshaping business process, optimizing platform integration, and
making overall efforts in implementation, the Action Plan seeks to break down
information islands and data barriers, eliminate impediments and inefficiency,
in a way to make the access of government services as easy as on-line shopping.
In order to expand the width and depth of on-line government
services, the Action Plan clearly points out that efforts should be made to
include all matters subject to administrative power and more public service
matters into the provincial integrated government service platform, integrate
traffic violation fee payment, educational expenses payment and other personal
non-tax matters, and fee payment for public service matters into provincial
unified payment platform, and include more matters into the "e-government
delivery" unitedly paid by
the government. More government services will be extended to community level;
self-service terminals, banks, postal offices, and other enterprise networks
will be used to handle matters; all-weather government service model will be
launched to make government services more diverse, multi-channeled, and
convenient.
To accelerate offline-online integration, more efforts will be
made to push for the resource integration of "12345" government
service hot line, and realize consulting, complaining, seeking help, and
offering suggestions via one telephone number, so as to form closed-loop
management from answering the phone, handling, filing, to publicizing and shape
"general customer service" in terms of government services.
Pushing for the Application of E-certification
To address major concerns of enterprises and the people and
deliver phased results of business environment reform, the Action Plan points
out that national standards will be followed to improve the implementation list
of government service matters, further clarify executors, refine matter
handling and government service guide, and push for the standardization of
basic information.
The application of e-certification is a big innovation of
"e-platform". The Action Plan notes that the provincial unified
e-certification basic library should be used to make physical certification go
digital in all places and all departments (institutions). The information of
existing, valid certifications will be completely collected into
e-certification library, new paper certifications and e-certification will be
issued in sync, and the on-site show and application of e-certification will be
pushed in a law-based manner.
"In the future, users can log in Sichuan Province Integrated
Government Service Platform via PC or mobile device. They can inquire
information of certifications related to applicants. With the use is
authorized, automatic mapping will be realized." According to the
responsible person, now e-certifications and e-materials with e-seal can be
used to access government services, and e-certifications and paper
certifications have equal legal effect. Therefore, the widespread production
and use of e-seal, the building of e-seal public service platform oriented
toward natural persons and legal persons, and encouraging enterprises and the
people to use e-seal and e-signature are of great significance to the efforts
of reducing paper material submission and the number of visits to government
departments.
"Prior to late December this year, except for matters
provided otherwise by laws and regulations and matters related to national
secrets, all government services at provincial, municipal, and county levels
can be accessed online." According to the Action Plan, Sichuan Province
will make comprehensive upgrade of sczwfw.gov.cn and benchmark it against the
requirements of national government service portal, clean up the columns,
halls, and pages of government service websites of all places and departments,
and shape a general "e-platform" with unified logo, pages, and style,
said the responsible person.